360 Business Solutions, LLC

Effective Date: March 26, 2026

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360 Business Solutions, LLC ("360," "we," "us," or "our") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and what rights you have regarding your data.

This policy applies to all services offered by 360 Business Solutions, LLC, including managed IT services, VoIP/UCaaS, cloud hosting, cybersecurity, business process outsourcing (BPO), and any related platforms, websites, and SMS communications. By engaging with our services or website, you agree to the practices described in this policy.

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1. Information We Collect

We collect information necessary to deliver our services, maintain our business relationships, and comply with applicable law. The categories of information we collect include:

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1.1 Personal Identification Data

• Full name, job title, and company/organization name
• Mailing address, billing address, and service address
• Email address(es) and telephone number(s)
• Government-issued identification where required for legal or compliance purposes

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1.2 Technical and Usage Data

• IP addresses, browser type, operating system, and device identifiers
• Pages visited, time spent on site, referral sources, and navigation patterns
• Cookies, session tokens, and similar tracking technologies
• Network logs, endpoint telemetry, and system diagnostics generated as part of managed IT services

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1.3 Financial and Billing Data

• Payment card information (processed and stored by our PCI-compliant payment processors; we do not store raw card numbers)
• Bank account details for ACH or wire arrangements
• Billing history, invoice records, and credit application data

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1.4 Client and Service Data

• Configuration files, network diagrams, credentials, and system documentation provided to us for the purpose of delivering managed services
• Support tickets, help desk records, and communications related to service delivery
• VoIP call records, voicemail data, and telephony logs
• Backup data, archived files, and cloud-hosted content managed on your behalf

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1.5 SMS and Communications Data

• Mobile phone numbers provided for the purpose of receiving SMS service notifications
• Message delivery records, opt-in timestamps, and opt-out requests
• Content of SMS messages sent through our A2P messaging system for customer notifications, support updates, and service alerts

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1.6 Information You Provide Voluntarily

• Information submitted through contact forms, consultation requests, or sales inquiries
• Communications with our support team via email, phone, chat, or ticketing systems
• Feedback, survey responses, and service reviews

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2. How We Use Your Information

We use the information we collect for the following purposes:

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2.1 Service Delivery and Operations

• Provisioning, configuring, monitoring, and supporting IT infrastructure and managed services
• Processing and fulfilling orders, renewals, and service agreements
• Providing VoIP, UCaaS, cloud hosting, and cybersecurity services
• Managing helpdesk and technical support interactions

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2.2 Billing and Account Management

• Processing payments and managing invoices
• Communicating account status, service changes, and contract renewals
• Maintaining records for accounting, auditing, and legal compliance

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2.3 Communications and Notifications

• Sending transactional SMS messages to opted-in subscribers regarding service updates, support ticket status, outage alerts, maintenance windows, and billing notifications
• Sending emails regarding your account, service performance, or important notices
• Responding to inquiries, support requests, and complaints

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2.4 Security and Fraud Prevention

• Monitoring systems for unauthorized access, threats, and anomalous behavior
• Enforcing our terms of service and acceptable use policies
• Investigating suspected fraud, abuse, or violations

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2.5 Business Improvement and Analytics

• Analyzing service usage patterns to improve performance and customer experience
• Conducting internal research and quality assurance reviews
• Tracking website behavior through analytics tools to improve our online presence

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2.6 Marketing (With Consent)

• Sending marketing communications to clients and prospects who have opted in
• Informing you of new services, promotions, or industry updates relevant to your business

You may opt out of marketing communications at any time by following the unsubscribe instructions in any email or by contacting us directly.

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3. SMS Messaging and 10DLC Compliance

360 Business Solutions, LLC operates an A2P (Application-to-Person) SMS program for the purpose of sending transactional service notifications to opted-in clients. This section outlines our specific practices for SMS communications.

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3.1 Opt-In

We will only send SMS messages to individuals who have provided explicit written consent. Consent may be collected through:

• Our client portal or online intake forms at 360usa.io
• Physical or digital service agreements that include an SMS consent checkbox
• Verbal or written confirmation during onboarding, documented in our records

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3.2 Message Types

SMS messages sent through our program may include:

• IT service alerts and outage notifications
• Support ticket status updates
• Scheduled maintenance reminders
• Invoice and billing notifications
• Account-related communications

We do not send unsolicited marketing or promotional content via SMS. No third-party or affiliate message content is transmitted through our SMS program.

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3.3 Opt-Out and Help

SMS Keyword Commands

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Message and data rates may apply. Message frequency varies based on account activity and service events.

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4. Sharing and Disclosure of Information

360 Business Solutions, LLC does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

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4.1 Service Providers and Subcontractors

We may share information with trusted vendors, subcontractors, and technology partners who assist us in delivering services (e.g., cloud hosting providers, payment processors, SMS platform providers, cybersecurity vendors). These parties are bound by confidentiality obligations and are prohibited from using your data for any purpose other than performing services on our behalf.

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4.2 Legal Requirements

We may disclose information when required by law, regulation, subpoena, court order, or governmental authority, or where we believe disclosure is necessary to protect the rights, safety, or property of 360, our clients, or the public.

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4.3 Business Transfers

In the event of a merger, acquisition, asset sale, or restructuring of 360 Business Solutions, LLC, client information may be transferred as part of that transaction. We will notify affected clients in advance where required by law.

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4.4 Protection of Rights

We may disclose information to enforce our agreements, investigate suspected fraud or abuse, or protect the legal rights of 360 Business Solutions, LLC and its affiliates.

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5. Data Security

We take the security of your information seriously and implement administrative, technical, and physical safeguards appropriate to the sensitivity of the data we handle, including:

• Multi-layered access controls and role-based permissions
• Encrypted data storage and transport using SSL/TLS and industry-standard encryption protocols
• Multi-factor authentication (MFA) requirements for systems containing client data
• Routine internal security reviews and vulnerability assessments
• Confidentiality agreements with all employees and contractors who access client data

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While we employ strong security measures, no system is 100% secure. We disclaim liability for damages arising from unauthorized access or breaches not caused by our gross negligence or willful misconduct. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

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6. Cookies and Tracking Technologies

Our website (360usa.io) uses cookies and similar tracking technologies to enhance user experience and analyze site performance. These may include:

• Session cookies required for core website functionality
• Analytics cookies (e.g., Google Analytics) that track aggregate usage behavior
• Preference cookies that remember your settings between visits

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You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. We do not use cookies to serve third-party advertising.

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7. Data Retention

We retain personal and client data only for as long as necessary to fulfill the purposes outlined in this policy, meet our contractual obligations, and comply with applicable legal and regulatory requirements. Our general retention practices are:

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Retention Periods

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Upon request, we will delete or anonymize personal data that we are no longer required to retain, subject to any legal hold or contractual obligations.

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8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

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• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data, subject to legal and contractual limitations.
• Right to Opt-Out of Marketing: Unsubscribe from marketing emails or SMS communications at any time.
• Right to Data Portability: Request your data in a structured, machine-readable format where technically feasible.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.

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To exercise any of these rights, please contact us using the information in Section 11. We will respond to verifiable requests within 30 days. We will not discriminate against you for exercising your privacy rights.

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9. Children's Privacy

Our services are intended for businesses and adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that a minor has provided us with personal information without parental consent, we will promptly delete that information. If you believe a minor's data has been submitted to us, please contact us immediately.

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10. Third-Party Links and Integrations

Our website and services may contain links to third-party websites or integrate with third-party platforms (e.g., payment processors, VoIP carriers, software vendors). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third party with whom you interact. 360 Business Solutions, LLC is not responsible for the privacy practices or content of third-party sites or services.

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11. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

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12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the Effective Date at the top of this document and, where appropriate, notify clients by email or through our client portal. Your continued use of our services following any update constitutes your acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

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