MANAGED IT SERVICES
Proactive

Reliable
Local.

Your technology fails at the worst possiblemoment.

We monitor your systems around the clock, respond before you notice an issue, and own the outcome when something goes wrong.

One call. One team. Full accountability.

IT DOWNTIME COSTS SMALL BUSINESSES UP TO

$427

PER MINUTE.

That's not a large-enterprise problem.
That's a Friday-afternoon-at-4:47-PM problem.
And if you don't have a plan, you're paying forevery second.

SOURCE: CLOUDSECURETECH / ENWOOD GROUP — COST OF IT DOWNTIME 2025

WHY 360

One call. One team. Full accountability.

Proactive Monitoring

We monitor 24/7 and resolve issuesbefore they impact your business.

Fast Response

Average response time under 15minutes when you need us.

Local Team

Real people. Local experts. Here inAmherst, ready to help.

WHAT'S INCLUDED

Comprehensive IT services
built for your business.

24/7 Help Desk & Monitoring

  • Around-the-clock monitoring

  • Live support — local team, real people

  • Proactive alerts before issues escalate

  • Avg. response under 15 minutes

ALWAYS ACTIVE

Network Management

  • Firewall config & maintenance

  • VPN & secure remote access

  • Performance optimization

  • Wi-Fi design & infrastructure

ALWAYS ACTIVE

24/7 Help Desk & Monitoring

  • Antivirus & anti-malware

  • Automated patch management

  • Device encryption & access control

  • Mobile device management (MDM)

ALWAYS ACTIVE

Backup & Disaster Recovery

  • Automated daily encrypted backups

  • Tested recovery procedures

  • Business continuity planning

  • Avg. response under 15 minutes

ALWAYS ACTIVE

Vendor Management

  • Single point of contact for all vendors

  • License tracking & renewals

  • Procurement & hardware sourcing

  • Contract review support

ALWAYS ACTIVE

On-Site & Remote Support

  • Local Amherst technicians

  • Fast remote desktop support

  • Hardware setup & installation

  • End-user training included

ALWAYS ACTIVE
OUR PROCESS

Simple process. Powerful results.

Assess

We evaluate your systems,risks, and goals.

Secure

We implement the rightsafeguards and solutions.

Monitor

24/7 monitoring keeps yoursystems healthy.

Support

We respond fast and resolveissues delivered.

Ready to Talk?

Your first conversation is on us.

Free 30-Minute Technology Assessment

  • Review your current IT setup
  • Identify compliance gaps and quick wins
  • Explore AI & automation opportunities
  • No pitch. No pressure. Just clarity.
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